Effective date: September 25, 2026
These SMS Terms and Conditions (“SMS Terms”) govern the text-messaging programs operated by We Have Crabs (“We Have Crabs,” “we,” “us,” or “our”). These programs include login and identity-verification codes and, under a separate optional consent, transactional order and purchase updates. By affirmatively opting in to either program, you agree to these SMS Terms.
The We Have Crabs login-code program sends:
The separate optional order-update program may send:
Neither program sends advertising, discounts, promotions, or unrelated marketing messages.
Customers opt in themselves on the We Have Crabs website. During account registration, a customer enters their own mobile number and checks the unchecked “SMS login-code consent” box before submitting the form. Existing customers may opt in from the My Account page by entering their mobile number and checking the same unchecked consent box before saving.
By providing your mobile telephone number and checking the SMS login-code consent box, you authorize We Have Crabs to send automated one-time login and identity-verification codes to the number provided.
Order and purchase updates require a separate unchecked “Optional order and purchase updates” box on the My Account page. By checking that box, you authorize We Have Crabs to send automated transactional messages about your orders, purchases, pickup, fulfillment, and delivery status. Login-code consent does not constitute consent to order updates, and order-update consent does not replace login-code consent.
Messages may be sent using an automated telephone dialing system or other automated technology. Your consent applies only to communications from We Have Crabs and is not transferable to another business.
Consent to receive either type of text message is not a condition of purchasing any product or service.
You represent that you are the subscriber or customary user of the mobile number provided and that you are authorized to consent to receive messages at that number.
Message frequency varies. Login-code frequency depends on requests initiated by the account holder. Order-update frequency depends on order activity and is typically one to six messages per order.
Message and data rates may apply.
Your mobile carrier may charge fees for sending or receiving SMS or MMS messages. We Have Crabs does not control or determine these charges. Contact your mobile carrier for information about your messaging and data plan.
You may cancel SMS messages from We Have Crabs at any time by replying STOP to a message.
We may send one final message confirming that your opt-out request was received. After that confirmation, you will no longer receive messages from the applicable messaging program unless you opt in again.
We may also recognize other customary opt-out keywords, including UNSUBSCRIBE, END, QUIT, or CANCEL. For the most reliable processing, reply STOP.
My Account lets you choose Email, SMS, or Both for transactional order, pre-order, purchase, pickup and delivery updates. Choosing SMS or Both also requires checking the separate optional order and purchase text box; login-code consent is never treated as permission for order texts. To stop transactional texts on the website, uncheck that box (no order texts are sent while it is unchecked, whichever channel is selected) or choose Email and keep a valid email address. Selected channels are attempted independently; there is no automatic fallback to a channel you did not select. A provider accepting a message does not confirm inbox or handset delivery. Because carrier-level STOP processing may suppress messages from a sending number or messaging service, replying STOP may also prevent other We Have Crabs texts from that sender, including requested login codes. Email login remains available where configured. You may opt in again through the website or by replying START where supported.
For assistance, reply HELP to any We Have Crabs text message or contact:
We Have Crabs
Website: https://wehavecrabs.com
Email: info@wehavecrabs.com
A HELP request does not unsubscribe you from the messaging program. Reply STOP to cancel messages.
We respect your privacy. We do not sell, rent, share, or disclose mobile telephone numbers, SMS opt-in data, or messaging consent information to third parties or affiliates for marketing or promotional purposes.
Our collection and use of personal information are governed by our Privacy Policy.
Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and is not guaranteed by We Have Crabs.
The messaging program may not be available through every mobile carrier or in every location. Supported message types and features may vary by carrier and device.
You agree to notify We Have Crabs if you stop using or relinquish the mobile number enrolled in the messaging program. You may notify us by replying STOP before discontinuing the number or by emailing info@wehavecrabs.com.
You are responsible for ensuring that your contact information remains accurate and current.
You must be at least 18 years old, or have the permission of a parent or legal guardian, to participate in the messaging program. You must have a mobile device capable of receiving SMS or MMS messages and an active account with a participating mobile carrier.
You may not use the messaging program in a manner that:
We may modify, suspend, or discontinue all or part of the messaging program at any time. We may also change the telephone number or short code used by the program.
If the sending number changes, messages sent to a previous number, including STOP or HELP requests, may not be received. Updated contact information will be made available through our website when appropriate.
The messaging program is provided on an “as available” basis. To the fullest extent permitted by law, We Have Crabs is not responsible for delayed, failed, misdirected, incomplete, or undelivered messages; service interruptions; mobile-network failures; or actions taken in reliance on a message that was delayed or not delivered.
Nothing in these SMS Terms excludes or limits liability that cannot lawfully be excluded or limited.
We may update these SMS Terms periodically. Revised terms will be posted at this location with a new effective date. Your continued participation in the messaging program after changes take effect constitutes acceptance of the updated SMS Terms to the extent permitted by law.
Questions about these SMS Terms or the We Have Crabs messaging program may be directed to:
We Have Crabs
Website: https://wehavecrabs.com
Email: info@wehavecrabs.com