Effective date: September 25, 2026 · Updated October 28, 2026
We Have Crabs (“We Have Crabs,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information obtained through https://wehavecrabs.com, our text-messaging program, and our related products and services.
We may collect information that you voluntarily provide, including:
We may also automatically collect limited technical information when you visit our website, including your IP address, browser type, device type, referring page, pages visited, and cookie or similar technology data.
We may use collected information to:
We use personal information only for legitimate internal business purposes and the purposes disclosed when the information is collected.
If you provide your mobile number and expressly consent through the unchecked SMS login-code consent box during account registration or on the My Account page, We Have Crabs may send automated one-time login and identity-verification codes to that number.
Customers may separately opt in through the unchecked “Optional order and purchase updates” box on the My Account page. That separate program may send transactional messages about existing orders, pre-orders, purchases, payment status, pickup, fulfillment, delivery, order-status changes, or information needed to complete an order. Consent to login codes and consent to order updates are collected and recorded separately.
Our SMS programs do not send advertising, discounts, promotions, or unrelated marketing messages.
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP to any message. After opting out, you may receive one final message confirming your unsubscribe request. Reply HELP for assistance or contact us at info@wehavecrabs.com.
Consent to receive login-code or order-update text messages is not a condition of purchasing any product or service. Customers may use email login where configured and may manage optional order updates from the My Account page.
We do not sell, rent, share, or disclose mobile telephone numbers, SMS opt-in data, or messaging consent information to third parties or affiliates for marketing or promotional purposes.
Mobile information is used solely by We Have Crabs to operate our messaging program and provide the communications requested or authorized by the customer. We may provide limited information to service providers that perform services on our behalf, such as telecommunications and messaging-platform providers, solely as necessary to deliver messages and operate the program. These providers may not use the information for their own marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories described in this Privacy Policy exclude text-messaging originator opt-in data and consent; this information will not be shared with third parties for their marketing or promotional purposes.
We may disclose information when required by law, court order, or valid legal process, or when reasonably necessary to protect the rights, safety, and security of We Have Crabs, our customers, or others.
We may retain records showing when, where, and how you consented to receive text messages. Consent applies only to communications from We Have Crabs and is not transferable to another business or organization.
Website-based SMS enrollment is voluntary and separate from acceptance of any general website terms. Both consent boxes are unchecked by default. Customers opt in themselves by entering their own mobile number and selecting either the SMS login-code consent box or the separate optional order-and-purchase-update box before submitting the form. Choosing one program does not enroll the customer in the other. You are responsible for ensuring that the mobile number you provide belongs to you or that you are authorized to consent to messages sent to that number.
If you choose “Continue with Facebook,” Facebook shares your public profile with us: your Facebook app-specific user ID and your name. We use this only to create or sign in to your We Have Crabs customer account and to prefill your name for orders. We do not request your friends list, posts, photos, or other Facebook data, and we do not post to Facebook on your behalf.
Signing in with Facebook does not enroll you in Facebook Messenger messages from us. Messenger contact is only used if you separately connect Messenger and explicitly opt in.
You can remove We Have Crabs from your Facebook account at any time under Facebook Settings → Apps and Websites. To delete the data we hold, follow our Data Deletion Instructions.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. Customer information is encrypted during transmission and storage where supported by our systems.
No electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to:
When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.
Our website may use cookies and similar technologies to provide essential functionality, maintain security, remember preferences, and understand website performance. You may control cookies through your browser settings, although disabling certain cookies may affect website functionality.
Depending on your location and applicable law, you may have the right to request:
To submit a privacy request, email info@wehavecrabs.com. Deletion steps are described on our Data Deletion Instructions page. We may take reasonable steps to verify your identity before processing a request.
To stop SMS messages, reply STOP. A general privacy or deletion request does not replace an SMS opt-out request, so replying STOP is the fastest way to discontinue text messages.
Our website and messaging program are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us at info@wehavecrabs.com.
Our website may contain links to websites operated by others. We do not control and are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing personal information.
We may update this Privacy Policy periodically. Any revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through the website or another appropriate method when required by law.
For questions, privacy requests, or assistance with the We Have Crabs messaging program, contact:
We Have Crabs
Website: https://wehavecrabs.com
Email: info@wehavecrabs.com
This page is intended to support SMS and website privacy disclosures for We Have Crabs.